Shipping policy

8 DELIVERY

8.1 We will advise you in the Confirmation Email of the intended delivery date. If you place an order through our website, you will be able to select your preferred delivery date.

8.2 You can choose from the following delivery time frames: 9am – 1pm, 1pm – 6pm, 6pm – 9pm.

8.3 Our aim is to provide the best delivery service possible. Unfortunately, things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. The timing of your delivery will be determined taking into account the number of orders and the circumstances being faced by us at that time.

8.4 Inaccuracies in your details may lead to problems or delays in delivery so please ensure that you have included in your order the full delivery address details, including an accurate postcode, of the intended recipient and a valid telephone number so that your order arrives to the correct location and we can notify you if we encounter any delivery difficulties. If the intended recipient does not open the door or respond to telephonic correspondence within 10 minutes of our delivery drivers physically reaching the delivery address, we reserve the right to leave the premises, and you will be charged for any redelivery.

8.5 Wild Flower Theory seeks to provide a quality service and should be the first point of contact in the event that there is a problem with your products or delivery with regards to quality and/or substance. We do monitor our deliveries very closely and it is of utmost importance to us that they comply with our standards. Please check your delivery immediately after it arrives and let us know if you have any issues by emailing or calling us.

8.6 Should your delivery destination to be any of the restricted areas below, a surcharge of $15 on top of the basic delivery charge is applicable: Changi Airport, Airport Cargo Complex, Airline Road area, Tuas area, Jurong Island, Sembawang Shipyard, All Army camps, All PSA Ports. Surcharges will be billed separately from your online order.

8.7 All order and deliveries are only applicable within Singapore only.