Refund policy

CANCELLATIONS AND REFUNDS

As all our work is made-to-order, we cannot offer a refund on your purchases if you change your mind. However, if you would like to postpone the delivery of your order, please notify us 2 full working days in advance of the original delivery date.

If there is a quality issue or if you received a wrong item, please contact us immediately - within an hour of receiving your order, due to the perishable nature of our products and in order to assist us in resolving any issues quickly. You may not be eligible for a refund if you fail to notify us within this time period. Describe the problem and send us an image, so that we can offer you a resolution as efficiently as possible.

We may cancel an order at any time (if, for example, the product you ordered is not available, we are unable to obtain authorisation for your payment or a price or product description error is identified) and will let you know if we cancel an order. In such circumstances, you will not be charged for the order that has been cancelled by us and, if you have already paid for the order, you will be entitled to a refund.

You can contact us for any further question at wildflowertheorysg@gmail.com.